Creative Projects & Operations Manager

Your team makes great work. Getting it out the door shouldn't be this hard.

I run your campaigns, launches and creative production, and fix the workflows, SOPs and systems underneath them, so projects ship on time without anyone chasing.

Book a call See the case studies

Not sure what's broken? Take the free operations assessment I built.

95%On-time launches across a paid programme running Meta and Google at once
$12,010Sales from a Black Friday email campaign, sent at 99.8% accuracy
47%Average open rate on a year-round email programme I ran
$12.63Cost per registration on a paid masterclass, across 82 signups

Five years running projects and operations for agency and founder-led teams in the US and UK. Every number comes from a case study on the portfolio page.

Sound familiar?

What it looks like when delivery runs on memory

You hold a meeting to find out where things are.

Status lives in people's heads, so someone has to go and collect it.

Feedback sits in three inboxes.

Nobody knows which version is approved, or who was meant to approve it.

Launch dates move the week of.

The slip was visible weeks ago, but nothing flagged it.

One person knows how everything works.

When they're out, the work stops, and new hires learn by asking.

Every one of these is a systems problem, not a people problem. That's the part I fix.

Portrait of Nanret Daspan
Nanret (Nana) DaspanCreative Projects & Operations Manager

About me

Why I do this work

Creative teams usually know exactly what to make. What they need is someone holding everything around it.

I started out at startups, where I kept ending up as the person who wrote the SOPs, built the ClickUp workspace and set up a progress app so clients could see where their work was without having to ask. It took me a while to notice I had been doing project and operations work all along, so I made it the job.

Now I run campaigns, launches and creative production for marketing and creative teams, and build the operations underneath them, so delivery stops depending on one person remembering everything.

I also built Mayim Ops, an operations diagnostic for agencies, so teams can see where their own delivery is breaking before they talk to anyone.

  • ClickUp Expert, ClickUp Academy
  • Operations Management, IESE
  • Project Management, Johns Hopkins University
  • Project Management, University of California
  • Agile Project Management, Atlassian

Services

Two sides of the same job. Most teams need both.

Operations

The systems your team runs on, built so they keep working when you're busy, away, or twice the size.

  • Workflow and process design
  • ClickUp and system setup
  • SOPs
  • Team workflows
  • Automations
  • Operational cleanup
  • Ongoing operations management

Project management

The day-to-day running of client work, from brief to launch, with one person owning the plan.

  • Managing client projects
  • Campaigns and launches
  • Creative production
  • Marketing projects
  • Deadlines and dependencies
  • Team coordination
  • Client and vendor communication
  • Project systems and reporting

Missing a specialist? I'll find a designer, writer, media buyer or developer who fits your budget and scope, then manage them inside the same system as everyone else.

Pricing

Monthly retainers. Same service at every tier, you choose the days.

I work on retainers, not hourly. Every client gets operations and project management together, whether they book me three days a week or five. The only thing that changes is how much of my week belongs to you.

Every retainer includes

  • Timelines, dependencies, deadlines and risk tracked in one place
  • Client and vendor communication, approvals and weekly reporting
  • Team coordination across designers, writers, editors, media buyers and developers
  • Campaigns, launches and creative production, owned end to end
  • Workflow and process design, with SOPs your team keeps
  • ClickUp setup, cleanup and automations
  • Dashboards and reporting built for your team, not just for me
  • Ongoing operations management, so the system keeps working after setup

Three days a week

$2,500/month

For a team running one or two active workstreams that needs someone owning delivery, not just tracking it.

Book a call

Four days a week. Most teams start here.

$3,500/month

For agencies running several campaigns at once, where launches overlap and someone has to hold the whole calendar.

Book a call

Five days a week

$4,500/month

For teams that want delivery and operations fully off their plate, including building the system it all runs on.

Book a call

Something outside the retainer? Podcast booking and research, social media production, and email marketing programmes are scoped and quoted separately, so they never quietly absorb the retainer.

One-off or ad-hoc work is $65 per hour, in blocks of ten hours minimum, scheduled around retainer clients.

Retainers run on a three month minimum. Not sure which tier fits? That is exactly what the call is for.

Testimonials

What clients and colleagues say

Upwork review: Project Manager and Virtual Assistant for Marketing Agency, five stars, describing Nana as proactive and clear in communication LinkedIn recommendation from Ogechi Ezedozie, Machine Learning Engineer and Product Manager, describing Nanret's project management and proactiveness LinkedIn recommendation from Chinyere Rosemary Ezema, Project Manager and Operations Manager, describing Nanret's schedule and task management and how she kept the team organised Five star Upwork review describing Nanret as great with communication and always on time, and saying the client would hire her again

Questions

Before you book a call

Something else on your mind? Send me a message and I'll answer it directly.

What hours do you work?

Yours. I work to your team's hours, whether you're in the US, the UK or anywhere else, so standups, client calls and launch days happen on your clock.

Can we hire you for just operations, or just project management?

Yes. Some teams only need their systems fixed, others only need someone running delivery. A retainer covers both, and a one-off block of hours works well for setup-only operations work.

Do we have to switch to ClickUp?

No. If your team already runs on Asana, Notion, Trello, Jira or Airtable, I work in that. If you don't have a system yet, or the one you have isn't working, I'll build one in ClickUp.

What happens in the first month?

In week one I get access to everything and learn how work moves today: your live projects, your clients, and who owns what. In week two I set up or fix the system and take over the day-to-day. By the end of the month, status updates, approvals and reporting run on a schedule instead of on reminders.

Why is there a three month minimum?

The first month goes into learning your clients and setting things up properly. The difference shows in months two and three, when launches go out without anyone chasing them. Judging it on month one alone wouldn't be fair to either of us.

Can we start with something smaller?

Yes. One-off work like a ClickUp build, a workspace cleanup, or SOPs for a single process is $65 an hour, in blocks of ten hours. It's a good way to see how I work before committing to a retainer.

How do contracts and payment work?

Every engagement starts with a short contract covering scope, days and notice. Retainers are invoiced monthly, at the start of each month.

Who do you usually work with?

Creative and marketing agencies, and founder-led teams running campaigns across several channels at once. It's the best fit when the work itself is good, but delivery depends on one person remembering everything.

Have a project or a process that needs an owner?

A 30 minute call is enough to tell whether I'm the right fit for where your team is right now.

Book a discovery call

Send a message

Tell me what you're running

And where it's slipping. I read every message myself and reply within one business day.

Prefer email? Reach me at daspannanret@gmail.com.